Shipping Policy

This Shipping Policy explains how Magache processes and delivers African groceries, pantry staples, beverages, beauty products, household essentials, and other eligible products ordered through Magache.com.

1. Order Processing

Orders are generally prepared for shipment within 1–2 business days after payment is confirmed. Processing may take longer during holidays, high-volume promotions, severe weather, or other exceptional periods. You will receive order and shipping updates using the contact information provided at checkout.

2. Shipping Destinations

Magache ships eligible products to addresses within the United States where delivery service is available. Some products—particularly frozen, fresh, oversized, or temperature-sensitive items—may have geographic shipping restrictions that are shown on the website or during checkout.

3. Shipping Methods

Available delivery methods and estimated transit times are displayed at checkout. Depending on the destination and product type, options may include standard shipping and faster delivery services. Not every method is available for every order.

4. Shipping Costs and Free Shipping

Shipping charges are calculated and displayed before you complete checkout. Costs may depend on the order value, destination, weight, product type, and selected service. Orders that meet the free-shipping threshold displayed on Magache.com may qualify for free standard shipping; exclusions may apply to special delivery services or restricted products.

5. Estimated Delivery Times

Standard deliveries generally arrive within approximately 3–7 business days after shipment, while eligible expedited services may arrive sooner. These are estimates rather than guarantees. Carrier delays, weather, holidays, address problems, and other circumstances outside our reasonable control can affect delivery dates.

6. Shipping Confirmation and Tracking

When tracking is available, we will provide a shipping confirmation with the carrier or tracking information. Tracking scans and delivery status are maintained by the carrier and may take time to update after a label is created.

7. Frozen Product Delivery Areas

Because frozen foods require special handling and temperature control, frozen-product delivery is currently limited to eligible areas in Washington, including:

Seattle, Bellevue, Burien, SeaTac, Auburn, Kent, Federal Way, Graham, Puyallup, Des Moines, Renton, Fife, Maple Valley, Tacoma, Tukwila, Redmond, Covington, Kirkland, Sammamish, and Issaquah.

Availability may depend on the exact delivery address and may change as our delivery coverage evolves. An order containing frozen products may be adjusted or canceled if safe delivery is unavailable for the destination.

8. Accurate Shipping Information

Please review your name, street address, apartment or unit number, city, state, ZIP code, phone number, and email before placing an order. Customers are responsible for providing complete and accurate delivery information. Contact us promptly if you notice an error.

9. Undeliverable, Returned or Lost Packages

If a carrier cannot deliver a package because of an incorrect address, refusal, repeated unsuccessful delivery attempts, or another delivery issue, the package may be returned to us. We will review available options, which may include reshipment or a refund of eligible product charges. Additional shipping charges may apply when an address supplied at checkout was incorrect.

If tracking shows an unusual delay or possible loss, contact Magache support so we can review the shipment with the carrier.

10. Damaged or Temperature-Sensitive Deliveries

Inspect your order promptly after delivery. If a package or product arrives damaged, spoiled, thawed beyond a safe condition, or otherwise affected during delivery, contact us within 48 hours with your order number and photos where possible. Please see our Refund, Return & Exchange Policy for additional details.

11. Order Changes and Cancellations

Contact customer support as soon as possible if you need to change or cancel an order. We will try to accommodate requests before fulfillment begins, but changes cannot be guaranteed after processing or shipment.

12. Policy Updates

Magache may update this Shipping Policy as delivery services, coverage areas, shipping rates, or operational requirements change. The current version will be posted on this page.

13. Contact Us

For shipping or delivery assistance, contact support@magache.com.