Privacy Policy

At Magache, we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit Magache.com, create an account, shop for African groceries and everyday essentials, place an order, or contact customer support.

1. Information We Collect

Information you provide

We may collect your name, email address, phone number, billing and shipping addresses, account details, order information, product reviews, support messages, and other information you choose to provide. Payment card information is processed through authorized payment providers and may not be stored directly by Magache.

Information collected automatically

When you use our website, we may collect information such as your IP address, browser and device type, pages viewed, referring pages, approximate location, interactions with the site, and cookie or similar technology data.

2. How We Use Personal Information

We use information to operate Magache.com, process and deliver orders, confirm payments, provide customer support, manage accounts, communicate order and service updates, personalize the shopping experience, maintain website security, prevent fraud, analyze performance, improve our African grocery and retail selection, and comply with legal obligations.

3. How We Share Information

We may share information with service providers that help us operate the store, including payment processors, shipping and delivery companies, hosting and technology providers, analytics services, email and customer-support providers, and professional advisers. We may also disclose information when required by law, to protect our rights or customers, or in connection with a legitimate business transaction.

Magache does not sell your personal information for money.

4. Cookies and Similar Technologies

Magache.com uses cookies and similar technologies for essential site functions, cart and account features, preferences, analytics, security, and where applicable marketing. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

5. Payments

Payments are handled by third-party payment providers using their own security and privacy practices. We receive transaction information needed to confirm and manage your order but do not require you to send payment-card details by email or customer-support messages.

6. Shipping and Order Fulfillment

We may provide the information necessary to deliver your order—such as your name, shipping address, phone number, and relevant order details—to carriers and delivery partners. These providers may use that information only as permitted for their services and applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure, so customers should also protect account passwords and devices.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain transaction and tax records, resolve disputes, enforce agreements, prevent fraud, and meet legal obligations. Retention periods vary according to the type of information and applicable requirements.

9. Your Privacy Choices and Rights

Depending on where you live, applicable U.S. state privacy laws may provide rights to request access to, correction of, or deletion of certain personal information, and other choices concerning how information is used. To submit a privacy request, contact support@magache.com. We may need to verify your identity before completing a request.

10. Marketing Communications

If you subscribe to promotional emails, you may unsubscribe using the link provided in those messages. Transactional communications related to orders, accounts, security, or customer service may still be sent when necessary.

11. Children’s Privacy

Magache.com is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

12. Third-Party Links

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and Magache is not responsible for websites we do not control.

13. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technologies, or legal requirements change. The current version and revision date will be posted on this page.

14. Contact Us

For questions or privacy requests, contact Magache at support@magache.com.