Terms and Conditions

Welcome to Magache.

These Terms and Conditions govern your access to and use of Magache.com, our online store for African groceries, pantry staples, beverages, beauty products, household essentials, and related products in the United States. By accessing the website, creating an account, or placing an order, you agree to these Terms.

1. Use of Magache.com

You may use Magache.com only for lawful personal shopping purposes and in accordance with these Terms. You may not interfere with the security or operation of the website, attempt unauthorized access, submit fraudulent information, or use the website in violation of applicable law.

2. Accounts and Customer Information

You are responsible for providing accurate account, billing, shipping, and contact information and for protecting your login credentials. Please notify us promptly if you believe your account has been accessed without authorization.

3. Products and Availability

Magache offers African food products and everyday essentials selected for customers across the United States. We make reasonable efforts to display product names, descriptions, images, ingredients, sizes, prices, and availability accurately. Packaging, appearance, and manufacturer information may change without notice. Products are subject to availability, and we may limit quantities or cancel an item that becomes unavailable.

4. Pricing, Payments and Taxes

Prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, discounts, and the final order total are shown during checkout. Payment must be authorized before an order is processed. We may correct pricing or listing errors and will contact you when a material correction affects an order already submitted.

5. Orders and Acceptance

An order confirmation acknowledges that we received your order; it does not necessarily constitute final acceptance. Magache may refuse or cancel an order for reasons including product unavailability, suspected fraud, payment issues, inaccurate information, shipping restrictions, or an obvious pricing error. If a canceled order has already been charged, the applicable amount will be refunded.

6. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy. Delivery estimates are provided in good faith but may be affected by carrier delays, weather, holidays, address issues, and other circumstances outside our reasonable control.

7. Returns, Refunds and Exchanges

Eligibility for returns, refunds, replacements, and exchanges is governed by our Refund, Return & Exchange Policy. Certain grocery, frozen, fresh, personal-care, opened, or perishable products may be non-returnable for safety and quality reasons.

8. Product Use and Food Information

Customers are responsible for reviewing product labels, ingredients, allergen information, preparation instructions, expiration information, and manufacturer guidance before use or consumption. Product information on the website is provided for general shopping purposes and does not replace the information printed on product packaging.

9. Reviews and User Content

If you submit a review, comment, image, or other content, you confirm that you have the right to submit it and that it is not unlawful, misleading, abusive, or infringing. You grant Magache a non-exclusive, royalty-free right to display and use that content in connection with the website and our services. We may moderate or remove content that violates these Terms.

10. Intellectual Property

Unless otherwise stated, the Magache name, website design, text, graphics, logos, and original website content are owned by or licensed to Magache and are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial purposes but may not reproduce or exploit protected content without permission.

11. Third-Party Services and Links

Our website may use or link to third-party services such as payment processors, carriers, analytics providers, and external websites. Their services may be governed by separate terms and privacy practices. Magache is not responsible for third-party websites that we do not control.

12. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, Magache.com and its content are provided on an “as available” basis. We do not guarantee uninterrupted access or that every product description will be free from minor errors. Magache will not be liable for indirect, incidental, special, or consequential losses where such exclusions are permitted by law. Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.

13. Privacy

Your use of Magache.com is also subject to our Privacy Policy, which explains how personal information is collected, used, and protected.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our store, services, or legal obligations. The current version will be posted on this page with its revision date.

15. Governing Law

These Terms are governed by applicable laws of the United States and the state laws that apply to Magache, without limiting any mandatory consumer rights available to you.

16. Contact Us

Questions about these Terms and Conditions can be sent to support@magache.com.